Version: October 26, 2026

Not satisfied? Let us know

Has something gone wrong with your order, an item, or our service? Email us at service@runwaytakeover.com with your order number and a clear description of the issue. If an item is damaged or incorrect, please include a photo. Do this as soon as possible after discovering the issue; a report made within two months is considered timely in any case.

What you can expect from us

You will receive a substantive response within 14 days. If we need more time, for example because we need to check something with the carrier, we will let you know within those 14 days and tell you when you can expect a response. If your complaint about an item is justified, we will arrange a repair, replacement, or, if that is not possible, an appropriate price reduction or refund. We will cover the return costs.

Can't we resolve this together?

Then you can submit your complaint to WebwinkelKeur, of which we are a member. WebwinkelKeur provides independent, free mediation between you and us: webwinkelkeur.nl/kennisbank/consumenten/geschil.